Searching for the dickssportinggoods.com phone number usually means you need help with an order, return, payment, delivery, account, product, or another shopping-related issue. Finding the correct number is important because search engines and third-party websites can sometimes display outdated, store-specific, or unrelated contact information.
For general assistance connected with DICK’S Sporting Goods, the official website currently publishes 1-877-846-9997 as a customer-service contact number. DICK’S specifically directs customers to this number when an online order has been temporarily suspended and requires verification. The company also displays the same number for accessibility assistance on its website.
This article explains the dickssportinggoods.com phone number, the difference between customer service and corporate contact information, what customers can do through the website, how to recognize legitimate contact information, and what independent customer reviews and complaints say.
What Is the DICKSSportingGoods.com Phone Number?
The primary customer-service number associated with DICK’S Sporting Goods online support is:
1-877-846-9997
This number is published on DICK’S official website. One of the clearest current examples appears on the company’s order-status page, where customers with a “Temporarily Suspended” order are instructed to call 1-877-846-9997 and contact Customer Service.
DICK’S also displays 877-846-9997 for accessibility assistance on its official website.
Because phone numbers can change over time, customers should still verify contact details through the official dickssportinggoods.com website before calling, particularly if a number was obtained from an advertisement, social-media post, email, forum, or third-party directory.
What Is DICK’S Sporting Goods?
DICK’S Sporting Goods is a major sporting-goods retailer operating through physical stores and digital shopping channels.
The company sells sports equipment, athletic footwear, apparel, accessories, outdoor products, golf merchandise, fitness equipment and other sporting goods. Its current corporate filings describe the company as a global sports retailer with DICK’S Sporting Goods stores and other brands and retail concepts.
The company has a long operating history. Its SEC filings state that DICK’S was founded and incorporated in 1948, when Richard “Dick” Stack opened a bait-and-tackle store in Binghamton, New York.
The business has since developed into an omnichannel retailer, combining physical stores, ecommerce, mobile applications, fulfillment services and specialized retail concepts.
Who Owns DICK’S Sporting Goods?
DICK’S Sporting Goods is operated by DICK’S Sporting Goods, Inc., a publicly reporting Delaware corporation.
The company’s 2026 Form 10-K identifies DICK’S Sporting Goods, Inc. as the registrant and gives its principal executive-office address as:
345 Court Street
Coraopolis, PA 15108
The same SEC filing identifies 724-273-3400 as the company’s telephone number.
This creates an important distinction for people searching for the dickssportinggoods.com phone number.
Customer Service Number
1-877-846-9997
This is the number associated with customer-service assistance on the consumer website.
Corporate Telephone Number
724-273-3400
This is the corporate telephone number listed in DICK’S SEC filings for its principal executive offices. It should not automatically be treated as the normal customer-service number for an online order or return.
Keeping these numbers separate helps prevent customers from contacting the wrong department.
What Can You Contact DICK’S Customer Service About?
The customer-service number can be relevant when an online shopping issue cannot be resolved through the website’s self-service tools.
Online Order Problems
Order problems are one of the clearest reasons to contact DICK’S.
The company’s official order-status information explains several order states, including processing, back-order, special order, shipped, cancellation pending, cancellation completed and pickup-related statuses.
For an order displaying “Temporarily Suspended,” DICK’S specifically instructs customers to call 1-877-846-9997. The company explains that this status does not necessarily mean the order has been canceled; it may indicate that verification is required because of invalid order or payment information.
This is one of the strongest official examples connecting the phone number with customer support.
Returns and Refund Questions
Customers may also need assistance when a return or refund does not proceed as expected.
DICK’S current order-status information says customers can expect credit for a returned item within 30 days after the company receives it at the warehouse.
If a customer believes a return has been received but the expected credit has not appeared, reviewing the company’s return information and contacting customer service can be appropriate.
Shipping and Delivery
Shipping problems can include delayed orders, missing packages, incorrect delivery information or other fulfillment issues.
The official website provides online order-status tools, meaning customers should check their order information before calling when possible. If the online information does not explain the problem, customer service may be the next contact point.
Product Availability
DICK’S operates a large ecommerce platform with product availability information for individual items.
Availability can change depending on location, inventory, product type and fulfillment method. Therefore, customers should rely on the current product page and checkout information rather than assuming that an item shown online is available everywhere.
Accessibility Assistance
DICK’S official website explicitly states that customers using a screen reader who experience problems with the website can call 877-846-9997 for assistance.
This provides another direct, first-party confirmation of the number’s customer-support role.
How to Use the DICKSSportingGoods.com Phone Number
Calling customer service is easier when you have the relevant information ready.
Step 1: Identify the Problem
First determine what you need help with.
It could involve an order, return, refund, shipping issue, account problem, product availability question, or website accessibility issue.
Step 2: Locate Your Order Information
If your question involves an online purchase, keep your order confirmation available.
The order number can make it easier for customer service to identify the transaction.
Step 3: Use the Official Number
For general customer-service assistance, use:
1-877-846-9997
Before calling, it is sensible to verify the number against the current official DICK’S website.
Step 4: Explain the Issue Clearly
Give the representative the relevant facts without providing unnecessary sensitive information.
For example, explain what happened, when the order was placed, what the current order status says, and what resolution you are seeking.
Step 5: Record the Outcome
If customer service promises a refund, replacement, cancellation, investigation, or another action, keep any confirmation number or written confirmation you receive.
What Does the DICK’S Website Offer Without Calling?
Not every question requires a phone call.
The official DICK’S website provides several self-service functions that can help customers resolve basic issues online.
Order Tracking
Customers can use DICK’S online order-tracking resources to check the status of purchases.
This can be faster than calling when the only information needed is whether an order has shipped or is still being processed.
Store Information
The website also provides tools for finding DICK’S stores and checking services available at particular locations.
Store-specific information is different from corporate customer service, so customers looking for a physical location should use the official store tools rather than assuming that the general customer-service number belongs to every store.
Store Pickup
DICK’S advertises free one-hour pickup for eligible purchases, with curbside or in-store options. The official website notes that exclusions and conditions may apply.
Pickup availability depends on the store, inventory and product.
Shipping
The website also advertises free shipping subject to exclusions and minimum-order requirements.
Customers should check the current shipping terms at checkout because fulfillment conditions can vary.
ScoreCard
DICK’S operates the ScoreCard rewards program. The official website currently advertises rewards and ScoreCard+ membership benefits.
Customers with account or rewards questions should use the current support resources available through the official website.
Is DICKSSportingGoods.com Legitimate?
DICK’S Sporting Goods is an established retail company with a documented corporate history and SEC reporting record.
The SEC’s 2026 Form 10-K identifies DICK’S Sporting Goods, Inc. as a Delaware corporation and states that the company was founded in 1948. It also identifies the company’s principal executive offices and corporate telephone number.
The SEC’s subsequent 2026 quarterly filing continues to identify DICK’S Sporting Goods, Inc. at the same Coraopolis address and with the same corporate telephone number.
These records provide independent corporate evidence that DICK’S Sporting Goods is an established company.
However, there is an important difference between the legitimacy of the company and the legitimacy of every phone number claiming to represent it.
A scammer can use the name of a legitimate company while providing a completely different telephone number.
For that reason, customers should obtain contact information directly from dickssportinggoods.com or another authoritative corporate source.
How to Avoid Fake DICK’S Sporting Goods Phone Numbers
Searching for a retailer’s phone number can expose consumers to unofficial directories and misleading contact pages.
Several basic precautions can reduce this risk.
Check the Domain
The official consumer website is dickssportinggoods.com.
Be careful with websites that use similar-looking spellings, extra words, unusual domain extensions, or unrelated domains.
Avoid Unsolicited Contact Details
If an unexpected email or message tells you to call a particular number, do not assume that number is genuine.
Instead, independently visit the official DICK’S website and find the contact information there.
Never Share Your Password
A legitimate customer-service interaction should not require you to disclose your account password.
If someone asks for your password, treat the request cautiously.
Be Careful With Payment Requests
Unexpected requests for cryptocurrency, gift-card codes, wire transfers, remote computer access, or other unusual payment methods should be treated as potential warning signs.
If something seems inconsistent with your original transaction, independently verify the request through the official website.
Don’t Trust HTTPS Alone
A website using HTTPS has an encrypted connection, but HTTPS by itself does not prove that a website is operated by DICK’S Sporting Goods.
The domain and source of the contact information matter as well.
Customer Reviews of DICK’S Sporting Goods Support
Independent review websites provide additional context, although they should not be treated as a scientific survey of every DICK’S customer.
At the time of research, Trustpilot displayed a 1.9 out of 5 TrustScore from 821 reviews for DICK’S Sporting Goods. Its review summary mentions complaints involving customer support, telephone waiting times, automated responses, order problems and delivery issues. It also includes some positive reports about helpful employees and in-store experiences.
Trustpilot itself notes that the profile is unclaimed and that the company has not invited customers to submit reviews, meaning the reviews may not be representative of the entire customer base.
Therefore, these reviews are best understood as individual customer experiences, not definitive evidence of the performance of the customer-service phone line.
What Does the BBB Say?
The Better Business Bureau’s profile for DICK’S Sporting Goods Inc. headquarters and corporate-owned locations currently displays 687 complaints over the previous three years, with 172 complaints closed in the previous 12 months. The displayed categories include product issues, delivery issues, service or repair issues, billing, customer service and sales or advertising.
The BBB page also explains that complaint information may not represent every complaint filed because some complaints may not be published or may be displayed only partially.
This distinction is important. A complaint count does not tell us how many total DICK’S transactions occurred during the same period, nor does it establish that every complaint was valid.
BBB also maintains separate profiles for individual DICK’S locations. Those local profiles can have different complaint histories and ratings, so a rating for one store should not automatically be applied to the entire DICK’S organization.
DICK’S Sporting Goods Phone Number vs. Store Phone Numbers
Another common source of confusion is the difference between corporate customer service and individual stores.
A local DICK’S Sporting Goods store may have its own telephone number.
That number can be useful for questions involving a specific store, such as local inventory, store hours or an in-person purchase.
By contrast, 1-877-846-9997 is the customer-service number published through DICK’S online support resources.
Therefore, if your question concerns an online order or website-related issue, starting with the official customer-service contact is generally more relevant than searching for a random local store number.
Customer Service Number vs. Corporate Number
The distinction can be summarized simply:
| Contact | Number | Main purpose |
|---|---|---|
| DICK’S customer service | 1-877-846-9997 | Customer and online-order assistance |
| DICK’S corporate telephone | 724-273-3400 | Corporate/principal executive office |
| Local store | Varies | Store-specific questions |
The 724-273-3400 number is documented in DICK’S SEC filings as the telephone number for its principal executive office at 345 Court Street in Coraopolis, Pennsylvania.
It should therefore not be presented as a replacement for the consumer customer-service number.
When Should You Call DICK’S?
Calling can make sense when:
- Your online order is suspended and requires verification.
- Your order information does not explain a problem.
- You need customer-service assistance with an online purchase.
- A return or refund needs additional attention.
- You need website accessibility assistance.
- Online self-service resources do not resolve your issue.
For simple information, such as checking an order status, finding a store, or reviewing basic shipping information, using the website first may be more convenient.
What Information Should You Have Before Calling?
For an order-related issue, prepare:
- Order number
- Email address associated with the order
- Relevant order date
- Current order status
- Details of the problem
- Any previous case or confirmation number
Do not provide information that is not necessary to resolve the issue.
In particular, avoid sharing your password with anyone claiming to provide customer support.
Is 1-877-846-9997 the Official DICK’S Phone Number?
The number 1-877-846-9997 is published by DICK’S on its official website for customer-service assistance. The company’s order-status page specifically instructs customers with certain suspended orders to call that number.
Because contact information can change, users should still verify the number through the official website before calling.
What Is the DICK’S Corporate Phone Number?
The corporate telephone number listed in DICK’S 2026 SEC filing is 724-273-3400.
The filing associates that number with the company’s principal executive offices at 345 Court Street, Coraopolis, Pennsylvania.
This is different from the customer-service number used for consumer support.
Can I Track My DICK’S Order Without Calling?
Yes. DICK’S provides online order-status resources.
The company explains several order statuses and provides guidance for situations such as processing, shipment, cancellation, pickup and temporary suspension.
If an order is listed as temporarily suspended, DICK’S specifically instructs customers to call 1-877-846-9997.
How Long Can a DICK’S Refund Take?
DICK’S current order-status information says customers can expect credit for a returned item within 30 days after the item is received at the warehouse.
The actual timing can depend on the return and payment circumstances.
Is DICK’S Sporting Goods a Real Company?
Yes. DICK’S Sporting Goods, Inc. is an established publicly reporting corporation. SEC records state that the company was founded in 1948 and identify its principal executive offices in Coraopolis, Pennsylvania.
That does not mean every website or phone number using the DICK’S name is genuine, so consumers should still verify contact information through official channels.
What Should I Do If Someone Gives Me a Different DICK’S Phone Number?
Do not automatically assume the alternative number is fraudulent, because DICK’S stores and corporate departments can have different numbers.
Instead, verify the number through the official DICK’S website or an authoritative corporate filing.
For general online customer support, the official website currently identifies 1-877-846-9997 as a customer-service contact.
Final Thoughts on the DICKSSportingGoods.com Phone Number
The main phone number shoppers searching for dickssportinggoods.com phone number should know is 1-877-846-9997. DICK’S official website publishes this number for customer-service assistance, including situations involving certain suspended online orders, and also provides it for website accessibility assistance.
DICK’S Sporting Goods itself is an established company founded in 1948 and documented through SEC filings. Its corporate telephone number, 724-273-3400, is separate from the customer-service number and is associated with its principal executive office.
Independent review sources show that customers have reported both positive and negative experiences. Trustpilot currently displays a low overall score and numerous complaints about customer support and order issues, while the BBB lists hundreds of complaints across its headquarters and corporate-owned locations. These sources provide useful customer perspectives but should not be interpreted as representative surveys of every DICK’S shopper.
The safest approach is straightforward: start with the official dickssportinggoods.com website, verify the contact information there, and avoid relying on unsolicited phone numbers from unfamiliar websites or messages. For general customer-service assistance, the currently published number is 1-877-846-9997.
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